Report

The Spain Banking Customer Experience Index, 2020

How Spanish Banks Earn Loyalty With The Quality Of Their Experience
February 11th, 2021
With
Melissa Chaudet
and Shayna Neuburg

Summary

How well do leading Spanish banks earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of six banking brands in Spain that were analyzed as part of the European CX Index (CX Index™) after the initial

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