Report

The State Of Digital Insurance, 2019

February 5th, 2019
With contributors:
Ellen Carney, Zhi-Ying Barry, Benjamin Ensor, Sneha Dawda, Sam Bartlett

Summary

Insurers have so far been shielded from digital disruption by an older demographic, underwriting expertise, and regulatory requirements. But these barriers are starting to fall. This report explores how digital technologies are changing the industry's customers, competitors, products, and operations globally. It charts the different responses that digital teams in personal and commercial insurance lines have mounted, as well as the ecosystem of vendors that are keen to aid their digital transformation efforts. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

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