Report

The State Of Robotic Process Automation

A Poor Man's Business Process Management, Or Possibly Something More

November 23rd, 2015
With contributors:
Elizabeth Cullen, Alex Cullen, Clay Richardson, Diane Lynch

Summary

There's a lot of talk these days about a bleak future of employment where tireless robots steal all the jobs. Robotic process automation (RPA) is part of that discussion. This report provides Forrester's assessment of the current state of the RPA market, why it's often used when a business process management (BPM) or case management platform would suffice, and how close the solutions are to replacing knowledge work performed by humans. Finally, we outline a framework for enterprise architects, separating RPA providers into those that focus on targeting customers or on operational efficiency and that attack the market from a product or a service perspective.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.