Report

The Top 10 NPS Questions Answered

What CX Professionals Should Know About Net Promoter Score
November 7th, 2019
With Contributors:
and Shayna Neuburg

Summary

Since its introduction in 2003, Net Promoter has become one of the most widely used metrics for companies that want to improve the experiences they deliver to their customers in order to improve customer loyalty. Many customer experience (CX) professional

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