Pete Jacques

Principal Analyst, CX Index

Pete is a principal analyst on Forrester’s Customer Experience Index (CX Index™) team, working with customer experience, marketing, strategy, and customer insights professionals to use CX Index data to improve the quality of their customer experience (CX) and subsequently drive incremental revenue growth. His work focuses on helping clients identify and prioritize tactical CX initiatives. He also advises clients on how to integrate the CX Index with other CX metrics, such as NPS and CSAT. His other research interests include employee engagement and consumer trust and decision making.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.