Pete Jacques,

Pete Jacques

Principal Analyst

Pete is a principal analyst serving customer experience (CX) professionals. He advises clients on CX measurement including KPI selection, measurement frameworks, and survey design. His research interests also include consumer sentiments, emotions, and decision-making. Pete also works extensively with Forrester’s Customer Experience Index (CX Index™) data. In this role, Pete helps clients build stronger customer loyalty and trust through higher-quality customer experiences.

Research Coverage

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

Download Planned Research