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For Infrastructure & Operations Professionals

Three Trends Are Transforming The Service Desk

Increase Service Quality And Speed By Addressing ESM, Collaboration, And Intelligence

October 2, 2019

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Why Read This Brief

Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers' needs and increase service quality and speed, infrastructure and operations (I&O) pros must understand how these trends affect and expand the service desk landscape.

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