Skip to main content

Save or Share this Report

For Infrastructure & Operations Professionals

Three Trends Are Transforming The Service Desk

Increase Service Quality And Speed By Addressing ESM, Collaboration, And Intelligence

October 2, 2019


Why Read This Brief

Three factors — enterprise service management (ESM), collaboration, and intelligent service management — are driving the transformation of the service desk. To better meet customers' needs and increase service quality and speed, infrastructure and operations (I&O) pros must understand how these trends affect and expand the service desk landscape.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($395 USD).


Recommended Research