Trends Report

Trends 2014: North American Digital Banking

Digital Disruption Will Push Banks To Innovate In Money Management, Sales, And Cross-Channel Interactions

April 22nd, 2014
Peter Wannemacher, Principal Analyst
Peter Wannemacher Principal Analyst
With contributors:
Benjamin Ensor , Stephen Walker , Audrey Blumstein

Summary

Five major forces will affect North American digital banking this year: a heavy regulatory burden; unrelenting changes in technology; consumers' rising digital expectations; digital disruption in banking; and internal pressure to deliver results from digital channels. Digital leaders at banks, credit unions, and card issuers in the US and Canada already have a lot on their plates, so they need to prioritize which initiatives are most urgent. This report outlines each trend, what it means to digital banking teams, and how digital teams can make the most of the coming year to acquire new customers, engage existing customers, and plan for the future.

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