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For Customer Experience Professionals

Understand Employees' Experiences

How To Apply Proven Experience Research Methods To Any EX Improvement Effort

December 8, 2020


Why Read This Report

Improving employee experiences improves customer experiences and helps attract and retain talent. But companies must understand employees' experiences to meaningfully improve them — and few have the understanding they need. Fortunately, proven methods for achieving it are well established among experience research pros, typically aligned with CX teams. This report explains how to apply these methods to EX through five phases: foundational, exploratory, descriptive, evaluative, and monitoring.

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Table of Contents

  • The Business Value Of Improving Employees' Experiences Is Clear
  • CX Professionals: Use Research To Guide Tangible EX Improvements
  • Recommendations

  • Advance Employee Understanding Efforts From Project To Program
  • Supplemental Material
  • Related Research Documents

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