Case Study

Your Journey To Lean: Continuous Improvement Supported By Tools

Wipro's Case Study Shows The Way

August 2nd, 2010
Alexander Peters, Ph.D., null
Alexander Peters, Ph.D.
With contributor:
Craig Le Clair

Summary

Forrester interviewed the executives responsible for the deployment of the Lean continuous improvement initiative at Wipro Technologies, a global supplier of technology services. The case study shows that Lean can become an important differentiator for IT service organizations, striving to partner with their business customers and increase the stake in business transformations. Organizations embarking on the journey to Lean should follow Wipro's staged approach centered on the deployment of a Lean productivity team (or center of expertise) and unified Lean tool kit and performance measurement system. But in addition to these tangible steps, many organizations will need to push aside a few soft barriers that risk making Lean efforts stagger or stall: 1) skepticism about what Lean really is; 2) lack of leadership; and 3) silo culture.

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