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For Infrastructure & Operations Professionals

Your Operating Model Must Enable Innovation

Embrace Continuous, Value-Aligned Discovery To Serve A Volatile Reality

November 5, 2020

Why Read This Report

Organizations worldwide find themselves in a new and challenging economic environment that demands rapid adaptation. Based on 20-plus interviews with senior digital executives and global thought leaders, this report discusses key changes in organizational operating models, originating in technical trends (agile and DevOps) and increasingly seeing adoption across all lines of modern business. This report helps infrastructure and operations (I&O) professionals gain an enhanced understanding of the macro operating model trends affecting their organizations, processes, platforms, and capabilities.

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Table of Contents

  • Adversity Demands Operating Model Updates
  • Legacy Operating Models Are Failing But Tough To Abandon
  • The New Model Is Adaptive, Creative, And Resilient
  • Recommendations

  • Ensure A Smooth Transition With These Practices From Your Peers
  • What It Means

  • Cognitive Load Will Necessitate Dynamic Organizational Structure
  • Supplemental Material
  • Related Research Documents

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