Trend Report

A Technology Guide To Turn Data Into Customer-Obsessed Action

Leverage Forrester's Data, Analytics, And Insight-To-Action Technology Research To Become Customer-Obsessed

 and  five contributors
Mar 17, 2016

Summary

All the market noise about data and analytics misses an important idea — your business cares about changing outcomes, and data and analytics are simply a means to that end. But knowing what type of data, analytics, and insights technologies to use to drive customer-obsessed outcomes is a challenge. Enterprise architects must help their business stakeholders build systems of insight that leverage these technologies to systematically harness data to become insights-driven. This report outlines all the technologies enterprise architects need and aggregates the most important research about them.

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