Artificial intelligence for IT operations (AIOps) and ChatOps make each other better, and incident management is in desperate need of the help. Operations teams require tools that help them identify incidents and collaborate faster on restoring business-critical services. AIOps helps correlate disparate signals and automate issue resolutions but needs a system of communication. ChatOps provides just that, through centralized, persistent communication systems leveraging integrations to extend functionality and increase automation. This report helps operations pros understand the enhanced value of pairing AIOps with ChatOps.