Best Practice Report

Accelerate Your IT Operating Model Transformation With Future Fit Capabilities

The 13 Critical IT Capabilities That Underpin Adaptive Firms

December 16th, 2021
With contributors:
Matthew Guarini , Michael Kearney , Elizabeth Cullen , Anna Garik , Dan Purchia , Jen Barton


High-performing IT operating models distinguish themselves by balancing the need for the delivery of value with the need for operational efficiency. The IT organizations that excel focus on the key capabilities that deliver strategic and operational objectives and develop competencies that are hard to mimic. Though an organization’s strategy will determine which capabilities IT needs to focus on, this research highlights several capabilities that tech execs identify as crucial for a high-performing future fit IT operating model.

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