Best Practice Report

Accelerate Your IT Operating Model Transformation With Future Fit Capabilities

The 13 Critical IT Capabilities That Underpin Adaptive Firms

December 16th, 2021
Sam Higgins, Principal Analyst
Sam Higgins Principal Analyst
Gordon Barnett, Principal Analyst
Gordon Barnett Principal Analyst
With contributors:
Matthew Guarini , Michael Kearney , Elizabeth Cullen , Anna Garik , Dan Purchia , Jen Barton

Summary

High-performing IT operating models distinguish themselves by balancing the need for the delivery of value with the need for operational efficiency. The IT organizations that excel focus on the key capabilities that deliver strategic and operational objectives and develop competencies that are hard to mimic. Though an organization’s strategy will determine which capabilities IT needs to focus on, this research highlights several capabilities that tech execs identify as crucial for a high-performing future fit IT operating model.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.