Summary
The CMO/agency relationship is at risk. Brands are turning to in-house agencies; company growth agendas bring in CIOs and other business stakeholders; ad budgets face constant pressure; and consultancies are swooping in to take high-margin experience technology services. Our conversations with CMOs and agency holding company CEOs show that agencies need a new business model. We’ve identified a path back to partnership that puts the client at the center, elevates new services, and blends creative entrepreneurialism with new executional prowess.
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