Archiving Platforms Evolve Into Sources Of Insight And Corporate Memory

Innovation is happening in the information archiving market. Archiving vendors have evolved well beyond email capture. Social media, cloud applications, and mobile devices are now channels that your firm can use to communicate with customers, and archiving vendors are keeping pace. It is time for enterprise architecture (EA) professionals to consider how to use systems of record, such as archive platforms, as rich resources to support business mission. Technology managers may overlook critical corporate documents and customer communications, even as analytics and data mining initiatives heat up. Read this report to identify key trends in the information archiving market and to discover how to find opportunities to leverage content and customer communications within your systems of insight.