Template

Attract CX Talent By Writing The Right Job Descriptions

Use This Template To Reflect The New CX Reality

September 7th, 2021
Su Doyle, Senior Analyst
Su Doyle Senior Analyst
Judy Weader, Senior Analyst
Judy Weader Senior Analyst
With contributors:
Angelina Gennis , Katy Tynan , Brian Mukasa , Harley Manning , Shayna Neuburg

Summary

As more firms sharpen their customer focus, CX team charters are getting broader and talent acquisition is getting harder. CX job descriptions need to reflect this new reality, with updated wording that showcases the opportunity and strikes the right tone. This report provides a step-by-step job description template to help attract top candidates for a variety of CX roles.

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