Best Practice Report

Best Practices For Automation Strike Teams

Your Automation Strike Team Is Here — Now What?

May 3rd, 2021
With contributors:
Glenn O'Donnell , Amanda Lipson , Diane Lynch


Forrester receives many inquiries from enterprises implementing intelligent automation (IA) centers of excellence (COEs) or strike teams. We interviewed a number of automation team members to help answer the top five questions we receive and found that the best-run COEs follow similar practices regarding justifying costs to senior management, reporting structure, involvement of the business, and relation to other centers of excellence. Big wins come from reducing organizational friction — not from technology. This report guides technology and business leaders in how to scale automation with a fusion of IT and the business.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.