Best Practice Report

Beyond Productivity: The Case For A New EA Performance Approach

Forrester’s Balanced Scorecard For EA

September 16th, 2022
With contributors:


Although enterprise architecture (EA) teams have historically struggled to communicate their value to the organization, few EA practices track key metrics that measure and communicate EA’s actions and the value it delivers. An EA Balanced Scorecard provides a holistic, multidimensional view of the EA practice by connecting key measures and metrics to the values of the organization and EA stakeholders.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.