Trends Report

Brief: ECM Divides Into Transactional And Business Content Segments

October 21st, 2015
With contributors:
Cheryl McKinnon , Elizabeth Cullen , Alex Cullen , Diane Lynch


New providers and mobile, collaboration, and cloud deployment enhancements continue to alter the enterprise content management (ECM) landscape. In light of the changing market dynamics, Forrester takes a fresh approach each time we evaluate ECM products. We have continually revised the market definition and focus on functionality since our initial 2005 evaluation. Our most recent evaluations reflect the evolution of the vendor landscape into two segments: The Forrester Wave™: ECM Business Content Services, Q3 2015 and The Forrester Wave™: ECM Transactional Content Services, Q3 2015. This brief fills enterprise architecture (EA) professionals in on the rationale behind the change and highlights the trends that could affect future evaluations.

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