Summary
Digital banking executives and their teams need a mobile banking road map, but there are many ways to organize this plan, prioritize different initiatives, and outline what will be needed to complete each initiative on the road map. This report outlines how digital teams at banks should build road maps that prepare the bank for future unknowns — by embracing agility and innovation to help the bank win, serve, and retain customers. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.
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