Best Practice Report

Business Capability Views: Capability Maps

Use Forrester’s Business Capability Framework To Drive Strategic Alignment And Value Creation

May 9th, 2024
With contributors:
Frederic Giron , Chiara Bragato , Bill Nagel


A capability map provides a clear understanding of an organization’s capabilities at various levels of abstraction and their parent/child relationships. This capability view enables technology executives and business architects to effectively manage operations, prioritize investments, optimize resources, and identify areas for improvement. This report provides insights into key questions addressed by the capability map view, the benefits it offers, and the critical discussions it enables, all focused on achieving standardized terminology and understanding across the organization.

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