How To Report

Buying Group Service-Level Agreements 101: Defining What To Pass Between Revenue Engine Teams

May 16th, 2022
Amy Hawthorne, Principal Analyst
Amy Hawthorne Principal Analyst
Vicki Brown, VP, Principal Analyst
Vicki Brown VP, Principal Analyst
With contributors:
Terry Flaherty , Seth Marrs , Lisa Nakano , Maria Alexandrou , Jen Barton

Summary

A service-level agreement (SLA) defines opportunities and outlines the requirements for passing an opportunity, with one or more buying group member attached, from one team to another in the context of the Forrester B2B Revenue Waterfall™. Buying-group-based SLAs, like lead-based SLAs, must be endorsed by both teams and be clearly documented to ensure clarity, accountability, and alignment. Organizations should have multiple SLAs — one for every team handoff that moves opportunities downstream toward close. SLAs also govern how and when to pass back stalled opportunities. In this report, we outline the basic elements of SLAs with a focus on buying group opportunities.

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