Amy Hawthorne,

Amy Hawthorne

Principal Analyst

Amy is a seasoned marketing leader with 20 years of experience working at B2B technology companies. She has a passion for all things revenue marketing, including demand generation, database marketing, marketing technology, and sales/marketing alignment. Her experience includes building revenue-accountable demand generation campaigns (direct, channel), creating an optimized marketing program mix, budgeting and resource allocation, closed-loop reporting, and ROI analysis for companies of all sizes.

Planned Research

What research can you expect from Forrester in the next 12 months? Updated biweekly, our publishing plan will keep you current with market and technology trends. Use the link below to download a list of our upcoming research.

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April 15th, 2025 5:00 PM - 6:00 PM Webinar

Customer Success's Impact On Revenue Process Transformation

Your B2B customers expect personalized interactions on their terms and timelines. Outdated marketing, sales, and postsale processes have failed to meet their changing expectations, resulting in poor experiences that make it harder to retain accounts and grow them further. Customer success is uniquely positioned to engage customers and help them achieve meaningful results, but only if you elevate its role in transforming revenue processes that create more durable growth.Key takeaways: Learn why customers are the key to stable, long-term growth.Understand the role of customer success in transforming revenue processes.Explore how top CS teams guide customers through four distinct postsale stages of the Opportunity Lifecycle framework.Target audience level: intermediate
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