Summary
Becoming customer-led is a pivotal step in an enterprise’s journey to customer obsession. Companies that are customer-led boast higher revenue growth, increased employee engagement, and greater customer retention. Too many companies today are overly optimistic in thinking they are customer-led, and they face leadership, strategic, and operational barriers to embracing customer needs as a primary driver of business decisions. Use this report to understand the anatomy of a customer-led organization and kickstart your efforts to become one.
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