Model Overview Report

Demystifying The Technical Functions Of Order Management Systems

Plan Successful Tech Adoption Using Function-First Thinking

November 16th, 2022
With contributors:
Fiona Swerdlow , Nicole Murgia , Connor Weathers , Demi Starks


Digital businesses struggle to identify which tech solutions will solve their business problems. Vendors’ marketing messaging and a lack of standardization in the market amplify the challenge. There are standard market categories of commerce tech, but there were no universal rules for the functions each category provides — until now. Forrester’s Function-First Tech Buying Framework creates standards for the functionality included in each commerce tech market category. Part of this research includes a series of reports for each category included in the Framework. This report looks at the order management system (OMS) category.

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