Develop IT Business Capabilities To Maximize Customer Value

Focus On Identifying What Enables Services, Not Who, How, Or Where
September 17th, 2021
With Contributors:
Emily Stutzman
and Peggy Dostie


Forrester’s High-Performing IT Operating Model framework helps tech execs assess the importance, maturity, and complexity of capabilities to balance the need of delivering customer value with the need for operational excellence.

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Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.