Report

Develop IT Business Capabilities To Maximize Customer Value

Focus On Identifying What Enables Services, Not Who, How, Or Where
September 17th, 2021
With Contributors:
Emily Stutzman
and Peggy Dostie

Summary

Forrester’s High-Performing IT Operating Model framework helps tech execs assess the importance, maturity, and complexity of capabilities to balance the need of delivering customer value with the need for operational excellence.

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