Trends Report

Develop Your Employees’ And Leaders’ Skills To Match Future Business Needs And New Ways Of Working

August 16th, 2019


It’s time to change the way you recruit and retain employees if you want agile, elite talent: 42% of global services decision makers involved in their company’s digital transformation are investing in new talent engagement models. Employees must learn to learn as they adapt to new ways of working and a focus on skills, not roles. Leaders must also adapt, encouraging autonomy, a growth mindset, collaboration, and communication. Focus on hiring for good – and training for great. Set the groundwork now for the future of work.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.