Trends Report

Digital Sales Soar: The Home Depot Reveals The Challenges And Benefits Of Responding To COVID-19 In Its Q1 2020 Retail Earnings Call

June 1st, 2020


Retail quarterly earnings calls for Q1 2020 (January through March) run from April through June. In this series, we share the highlights of earnings calls from major brands to help digital business professionals understand the initial impact of COVID-19 on retail and brand businesses, particularly in the US. The Home Depot saw a significant increase in digital sales in the first quarter, largely due to its agile pivot to new fulfillment methods and expanded curbside pickup. BOPUS and Deliver from Store fulfillment options saw triple-digit growth this quarter as The Home Depot expanded these offerings to serve customers during the pandemic.

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