Digital Tools Bring Workers Closer To Their Physical Environment

Desk-based knowledge workers take digital tools for granted. But down on the factory floor, out in the oil field, on a farm, or hanging precariously below a wind turbine? Pen-and-paper and siloed processes have continued to dominate there, and digital tools are only now becoming practical in these situations. This report illustrates how the nature of the tasks, the complexity and hostility of the operating environment, and the critical importance of close proximity to industrial machinery mean that familiar digital tools are now being used in interesting ways.