Vision Report

Envisioning End-To-End Process Redesign In Financial Services

A Customer-Focused Approach To Zero Back Office

March 17th, 2022
David Hoffman, VP, Research Director
David Hoffman VP, Research Director
With contributors:
Oliwia Berdak , Ellen Carney , Craig Le Clair , Nicole Murgia , Jost Hoppermann , Christiana Lano , Jen Barton

Summary

Financial services firms face increasingly fierce competitors, born in a digital age. To meet the challenges posed by accelerating technologies, firms must embrace a process redesign strategy that aims to create a more efficient connection between customer and capital. That strategy must encompass the internal constraints of technical debt and budgets, and external forces driven by automation. The goal is to redesign your process for a modern age. This report will offer tech architecture and delivery professionals at financial services firms a vision for redesigning their business processes to compete in a more complex market.

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