Essentials Report

Essentials Of Business Capabilities

Understanding The Role Of Business Capabilities In Maximizing Value Delivery

December 4th, 2023
With contributors:
Frederic Giron , Margo Visitacion , Michael Kearney , David Morrison


Designing, transforming, or optimizing your IT operating model, technology stack, or partner ecosystem can be intimidating due to the number of dependencies, interfaces, and moving parts. The concept of business capabilities gives technology executives the opportunity to simplify the problem space and focus on what IT needs to enable or guide the business. This report uses Forrester’s existing research to break down the key steps to guide tech execs through building a business capability framework that maximizes their business value delivery.

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