Best Practice Report

Five Lessons To Navigate AI-Powered Process Transformation

AI Is Coming — Here’s How To Win

March 1st, 2024
With contributors:
Glenn O'Donnell , Lauren Alexander , Christine Turley


Enterprises are motivated to transform processes with AI, but lack of experience can lead to poor outcomes, wasted resources, and resistance to future initiatives. We interviewed 35 process transformation project leaders and gathered data from inquiry and guidance sessions. We isolated five lessons to help you successfully use AI to transform processes and present those lessons here.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.