Trends Report

Forrester Infographic: Benchmark Your Digital Store Program

Benchmarks: The Digital Store Playbook

October 2nd, 2020
SC
Scott Compton
With contributors:
Fiona Swerdlow , Brandon Shaik

Summary

Organizations must justify investments in their digital store programs by tracking metrics that provide a view into their operations. To help digital business pros compare their progress with that of peers, this report provides a benchmark on digital store strategy, structure, culture, talent, and technology.

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