Summary
Forrester’s Intermediate CX Prioritization Tool is an Excel-based decision support tool that enables leaders to evaluate customer experience (CX) improvements, initiatives, or projects relative to customer impact, business impact, and feasibility.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.