Summary
Retailers are rushing to faster delivery, but Forrester believes that is a fool's errand. Merchants and shippers must find ways to deliver more goods to shoppers cost-effectively or they will face an unsustainable business model as eCommerce grows. The most promising solutions to reducing the cost of online delivery are those that cluster pickups and deliveries or provide real-time location information to shoppers and carriers. This is the second report in a multipart series on last-mile delivery in the US.
Log in to continue reading
Client log in
Welcome back. Log in to your account to continue reading this research.
Become a client
Become a client today for these benefits:
- Stay ahead of changing market and customer dynamics with the latest insights.
- Partner with expert analysts to make progress on your top initiatives.
- Get answers from trusted research using Izola, Forrester's genAI tool.
Purchase this report
This report is available for individual purchase ($1495).