Maturity Assessment

Gauge Your Digital Store Maturity

February 17th, 2022
Scott Compton, null
Scott Compton
With contributors:


Digital business leaders who are driving digital store transformation initiatives need a clear plan for how technology will transform the store. Plus, they need the skills to influence others in the firm to buy into that vision. This report guides digital business leaders through Forrester's digital store maturity assessment so they can gauge where their firm is on its journey and discover which core dimensions they need to strengthen or develop.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.