Maturity Assessment

Gauge Your Modern, Resilient Operations Maturity

August 2nd, 2021
Rich Lane, null
Rich Lane
With contributors:
Lauren Nelson , Tyler Brown , Diane Lynch


Today’s customers and employees demand great experiences — fast. To satisfy them, operations leaders and teams must ensure that they can continuously deliver on both innovation and quality, leveraging automation and modern operations practices. Use this report’s assessment to evaluate your current modern, resilient operations maturity level and identify key areas for improvement.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.