Trends Report

Generative AI: What It Means For Knowledge Management

July 7th, 2023
With contributors:
Srividya Sridharan , Stephanie Balaouras , Glenn O'Donnell , Jeremy Vale , Fayzan Sabri , Gabrielle Raymond , Jen Barton


Generative AI (genAI) has the ability to transform complex or abundant data into human-friendly forms, such as text or images. That ability has significant implications for knowledge management, as genAI can address some of knowledge management’s perennial challenges and offers a viable way to incorporate AI into everyday workflows. Technology leaders and knowledge managers can use this report to determine best first steps in their genAI journey.

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