Template

Government CX Outcome-To-Action Templates

Plan CX Actions That Increase Participation, Optimize Operations, And Improve Resilience

 and  six contributors
Jan 09, 2025

Summary

Customer experience (CX) leaders in government must align their activities to high-level mission outcomes. This tool helps CX leaders ideate and communicate the impact that customer experiences have on their organization’s key participation, operations, and resilience outcome metrics.

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