How To Design An Effective Learning Strategy For Workforce Generative AI

Although generative AI (genAI) solutions are becoming commonplace, the leaders of organizations rolling them out have a blind spot around employee training, upskilling, and learning. But employees have numerous gaps in their understanding, skills, and inclinations around genAI, and those gaps won’t be filled by an hour in a classroom or online training alone. Instead, leaders need to tap into learning theory, weaving together formal, social, and on-the-job learning approaches to help employees truly gain mastery over genAI — and maximize the ROI of their organizations’ investments.