Trends Report

IBM Is Poised To Attack The NGOSS Market

SWOT Analysis: IBM, Q1 2008

March 28th, 2008
With contributors:
Pascal Matzke , Thomas Mendel, Ph.D. , Janine Liu

Summary

As communications service providers begin to implement next-generation operational support system solutions (NGOSS) to enable the efficient provisioning, deployment, and implementation of new types of multimedia services, they will increasingly demand products and solutions to support these NGOSS requirements. IBM offers communications service providers a broad range of hardware, software, applications, and services solutions through its Tivoli, WebSphere, and Global Services organizations. In addition, IBM has further expanded its OSS solution capabilities through the acquisition of Micromuse and Vallent. These acquisitions, when combined with IBM's service-oriented architecture (SOA) leadership and broad partnership and alliance network, position the company for a strong presence in the NGOSS arena. However, a key challenge facing IBM is clearly communicating the breadth and depth of these capabilities to communications services clients — and addressing competition from end-to-end solution providers as well as vendors with lower-cost solutions.

Want to read the full report?

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.