Best Practice Report

Improve Investing With A Better Understanding Of Business And Technical Capabilities

Invest In The Business And Technical Capabilities That Drive High-Performance IT

March 21st, 2024
With contributors:
Frederic Giron , Chiara Bragato


Capabilities foster agility, resilience, and competitive advantage and enable technology executives to navigate complex and dynamic business environments. To gain a holistic view of their firm’s capabilities landscape, tech execs must understand the distinctions between business and technical capabilities. Business capabilities help tech execs focus on delivering and managing IT services that support organizational objectives; technical capabilities are the technologies, data, processes, and security that are essential to efficient operations and competitive advantage. This report helps tech execs align their investments with business goals, optimize resource allocation, and drive organizational success.

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