Summary
Despite delivering tangible cost savings, document-centric transactions have moved to the Web rather slowly for a number of years. Yet the need for electronic statement delivery, tying customer self-service events into accounting opening, and moving document-centric transactions online will increase in response to ever-changing customer experience demands. Business process management suites (BPMS) and document output management (DOM), two enterprise content management (ECM) technologies, help provide online document-centric transactions support. But it's the use of emerging technologies, and marketing's assistance, that helps move greater volumes of document-centric transactions online.
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