Job Description Template: Chief Experience Officer

January 25th, 2022
With contributors:
Brian Mukasa , Harley Manning , Clarissa Skinner , Shayna Neuburg


The chief experience officer (CXO) is responsible for building and guiding an organization’s customer experience (CX) strategy. This template provides recommendations and sample language to craft a CXO job description.

Want to read the full report?

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.