Template

Job Description Template: Vice President Of Customer Experience

January 25th, 2022
Su Doyle, Senior Analyst
Su Doyle Senior Analyst
Judy Weader, Principal Analyst
Judy Weader Principal Analyst
With contributors:
Brian Mukasa , Harley Manning , Clarissa Skinner , Shayna Neuburg

Summary

The vice president of customer experience is a senior role with the responsibility of implementing an organization’s customer experience (CX) transformation and contributing to CX strategy. This template provides recommendations and sample language to craft a vice president of customer experience job description.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.