Best Practice Report

Key Takeaways From Customer References Of The Forrester Wave™: Commerce Search And Product Discovery, Q3 2023

April 15th, 2024
Emily Pfeiffer, Principal Analyst
Emily Pfeiffer Principal Analyst
With contributors:
Fiona Swerdlow , Delilah Gonzalez

Summary

The commerce search and product discovery market has completely reinvented itself over the past few years. A specialty standalone search solution with in-depth tooling, functions, and analytics is more attractive to digital business users than the search functionality bundled with their commerce solution. In our 2023 evaluation of the 10 leading commerce search vendors, we surveyed 27 customer references about their experiences with these tools. This report highlights what matters most to companies that use commerce search, as well as their sentiments about their current commerce search vendors.

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