Summary
Understanding and managing stakeholder perceptions of value is critical to elevating operations from a production workhorse to a strategic partner that enables the organization to achieve its strategic objectives and in particular improve buyer value. However, many operations leaders struggle to understand how their various stakeholders derive value from the function or which value drivers matter most to them. In this report, we introduce Forrester’s Hierarchy Of Needs For Operations Stakeholders, which defines the value drivers that are important to operations stakeholders and serves as input into the design and management of the operations function’s operating model.
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