Landscape Report

Now Tech: Chatbots For IT Operations, Q1 2019

Forrester's Overview Of 29 Chatbots For IT Operations Providers

March 4th, 2019
Charles Betz, VP, Research Director
Charles Betz VP, Research Director
Will McKeon-White, Senior Analyst
Will McKeon-White Senior Analyst
With contributors:
Craig Le Clair , Ian Jacobs , Sandy Rogers , Julia Caldwell , Jenny Thai , Andrew Reese

Summary

You can use chatbots for IT operations to automate workflows and provide access to information, expand employee self-service, and improve tasks such as incident response. But to realize these benefits, you'll first have to select from a diverse set of vendors that vary by size, functionality, geography, and vertical market focus. Infrastructure and operations (I&O) professionals should use this Now Tech report to understand the primary segments and capabilities of chatbots for IT operations providers to inform their technology purchasing strategies.

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