Landscape Report

Now Tech: Customer Experience Strategy Consulting Practices, Q1 2022

Forrester’s Overview Of 33 Customer Experience Strategy Consulting Practices

February 23rd, 2022
With contributors:
Brian Mukasa , Harley Manning , Shayna Neuburg

Summary

You can use customer experience (CX) strategy consulting to identify customer problems, develop a plan to profitably solve those problems, and build the necessary CX infrastructure. But to realize these benefits, you’ll first have to select from a diverse set of vendors that vary by size, capability, geography, and vertical market focus. CX professionals should use this report to understand the value they can expect from a CX strategy consulting practice and to select one based on size and capability.

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