Summary
For years, companies outsourced transportation and warehouse management by using third-party logistics services to share logistics facilities. But supply chain disruption and rapidly changing patterns of demand mean that more companies (in both B2B and B2C) must exercise more direct control over the systems that manage delivery of their customer promises. CIOs should use this report to understand the basic capabilities of vendors that provide modern warehouse management systems and to select one based on size and functionality.
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